Terms and conditions

These terms govern the use of ondo-houses.com and stays booked directly with ONDO HOUSES. They apply as soon as a booking request is sent.

• The site presents furnished apartments and collects booking requests.
• A request is not a booking: it holds your dates while we get back to you, usually within 24 hours.
• No payment is taken online, and the site stores no bank details.

• The accommodation contract comes into being when ONDO HOUSES confirms the booking, by email or WhatsApp.
• Until that confirmation, no dates are guaranteed: our apartments are also on sale on Booking.com.
• The guest must be of age and give an accurate name and phone number. Photo ID may be requested on arrival.

• Prices are shown per night, in the currency of the apartment: CFA francs in Yaoundé, US dollars in Entebbe.
• The total shown before you send a request covers the nights, the cleaning fee and any discount. It excludes local tourist taxes and services requested on site.
• A deposit may be requested on arrival. It is returned on departure, less any damage found.

• The stay is paid in cash, on arrival, unless otherwise agreed in writing.
• A receipt is issued for every sum paid.
• For stays booked on Booking.com, that platform's payment terms apply.

No deposit is taken. A confirmed booking can be cancelled free of charge up to 48 hours before check-in. After that, or in case of a no-show, the first night remains payable.

For bookings made on Booking.com or another platform, that platform's cancellation terms apply instead of these.

• Check-in and check-out times are shown on each apartment page. A late departure must be agreed in advance.
• The apartment is let to an agreed number of guests. Beyond that, ONDO HOUSES may refuse access or charge extra.
• The house rules appear on the apartment page and form part of the contract.
• Any damage must be reported at once. Repairs are charged at cost.

• An apartment matching its description and photos, clean and in working order on your arrival.
• Someone reachable throughout the stay.
• If we cannot host you through our own fault, an equivalent apartment or a full refund of sums paid.

• ONDO HOUSES is not liable for water or power cuts, connection outages, or outside events beyond its control, without prejudice to the alternatives it will try to offer.
• Personal belongings left in the apartment remain under the guest's care.
• The site may be briefly unavailable for maintenance.

Our apartments are also offered on Booking.com, and will be on other platforms. A booking made there is governed first by that platform's terms; these terms apply for the rest, in particular during the stay.

Accommodation services supplied on a specific date are not subject to the fourteen-day right of withdrawal that applies to distance selling. The cancellation terms above apply instead.

Any complaint should be sent to contact@ondo-houses.com, on WhatsApp at +243 816 795 263, or to +237686784794. We answer within eight working days and look for an amicable solution first.

These terms are governed by Cameroonian law. Failing an amicable settlement, the competent courts are those of Yaoundé, without prejudice to the protective rules a consumer enjoys in their country of residence.

These terms may change. The version that applies to your stay is the one displayed on the day you send your booking request.

• Privacy policy
• Legal notice